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Source ForgePosted on Google
Paul Crow2 September 2026
They understand flow! AutoFlow!!Posted on Google
Timothy Cutter28 October 2025Excellent customer service!!Posted on G2
Dwayne P.16 October 2025Verified
Autoflow Helps Us Capture Every Detail During Inspections Autoflow has made it possible for us to capture every detail during inspections, which is especially helpful when we need to reference existing damages that were present at the time of check-in. At this moment, everything seems to be just right. Autoflow helps us save time by automatically repopulating inspection information from previous visits. Time saved is money earned!Posted on Google
Brad Gresham15 October 2025Autoflow has excellent service and training as well as being very user friendly!Posted on Google
McKenzie Coleman15 October 2025AutoText.me software is fantastic. It is user friendly, customizable and very responsive. It is consistently improving. The best part about the program is the support/training crew. You are never alone when utilizing this program. Their support staff is quick and very helpful.Posted on Google
Tyler Fleming15 October 2025Autoflow and team are absolutely amazing. This is a must have tool in any shop to monitor productivity and increase revenue. The autoflow team is there for any and all needs, they train you on the software and are there at anytime for support if it is needed.Posted on Google
Tim Poppy15 October 2025
Good picture and videos for the guests to view.Posted on Google
J27 August 2025Constant issues with website crashing, photo upload errors and support has no tools to assist with these problems.Posted on Google
Andrew Marcotte28 July 2025Craig and the entire team and auto flow are next level. We use them for our six location business, and could not be more satisfied.Posted on Google
PEYTON5 June 2025Brilliant people who know what they're doing and have a superior product. I worked with several techs there on complex issues, and they problem-solved and delivered a great result. These folks are easy to work with and the best in class. Google's going to have to invent a new rating system for AutoFlow to award SIX stars to.Posted on Google
Andrew Marcotte8 April 2025AutoFlow is an excellent offer to compliment your normal operations of your shop. The team is great, and truly want what is best and will do whatever they can to help you succeed.Posted on Google
Greg Wilson8 April 2025We have been using this platform for several years. AutoFlow is always responsive to any issues we might experience. The response isn't just "oh ya that's a problem". The response comes with a resolution.Posted on Google
Stephen Hall8 April 2025We have used Autotextme for nearly 9 years at Chapel Hill Tire and they have been an excellent business partner. They are constantly developing the software and integrating with other technology. Great support as well!Posted on Source Forge
Mike B.8 December 2023Verified
Pros: Seamless integration into our operating system. Solid responsive support. Forward thinking and ever improving. Cons: The program does have some learning curves to it, as they all do, however, support is available and willing. Overall: We have been using digital inspections for some time, we started with different companies, which had unstable servers and repeated downtime, with little communication; this made it challenging. Once we switched to Autoflow we had minimal-momentary interruptions; if something was a miss the support team were on-it and quick to respond with a resolution.Posted on G2
Joe G.7 December 2023All inclusive and user friendly Autoflow provides first rate support with their product. Their product includes all of the features needed to start and even row your shop. The interface is user friendly as well. I do not have any dislikes at the moment. customer communication, technician documentation, NPS ratingsPosted on G2
Rich T.26 September 2023Above and Beyond Ease of integration - we are able to put predefined explainations as well as integrate videos helping our guest don't really have one yet - any time there have been concerns or issues they have been quick to respond and resolve communication to the customer - enhancing the guest experience through detailed digital visual inspections. removes the mystery from the auto repair worldPosted on G2
Kenny K.26 June 2023Highly recommend Customer interface is very good and customers love it. Have to flip between techmetric and autoflow Customer interface to show customers the issues with their vehicle.Posted on G2
Austin M.26 June 2023Game changer It always us to include the customer with their repair. Helps create transparency through pictures and video Nothing, it works fantastically for us. We have been using it for years Helps bridge the gap for the tech to the customer and allows us to show them what's wrong instead of just telling themPosted on Source ForgeCarmine C.23 June 2023Pros: Everything + the people. Cons: They don't make their own SMS or I would sign up!!! Overall: Amazing!Posted on Facebook
Oluwadamilola Borokinni8 April 2023recommends
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Tom B.4 April 2023Satisfactory Very easy to use, just clicking bubbles and some reports are helpful maybe the layout, I would like to see how much media my techs are recording per car on a weekly basis fast communication and media for customers, some are still skeptical but this makes the process much betterPosted on Source Forge
Jennifer C.1 April 2023Pros: being able to link pictures and videos is a priceless selling tool. Customers rave about this feature all the time. Cons: having to archive old formats is not convenient - be sure to update while the program is not in use or you'll erase any open dvis Overall: Overall the best inspection/ documentation tool we use. Easily adapted to allow for a very general inspection or a very pin-pointed one.Posted on G2
Mark M.30 March 2023Signed up for the DVI but cant do w/o TEXT communication with customers Autotext.me has opened up another avenue to communicate with our customers. Doesn't work as well as we would like with our POS system. But it may be time to replace my POS... communication---reaching out to our customers and communicating with them the way they want.Posted on Source Forge
Jenna T.30 March 2023Pros: 2 way integration with our POS, easy to use, automated text messages. It is easy to create new dvi sheets. Cons: Not being able to customize automatic messages at certain steps. Overall: Autoflow has helped us create a consistent vehicle inspection that allows us to send it digitally to the customer, it has also created a flow where we can look at one screen and see exactly where a vehicle is on the progress screen. Autoflow has been a simple tool to learn and has help us increase our Average RO.Posted on Source ForgeEric L.30 March 2023Pros: Autoflow has allowed me to give “every step of the way” updates to my guests so the waiting, wondering questions are almost completely eliminated. The staff and their product as well as support are top notch… I don’t know what Id do without them. Thanks AutoFlow! Cons: It takes a lite effort to take advantage of all of the tools, but its worth it. Overall: Amazing product overall. The features and functionality of AutoFlow have enabled me to increase my business and guest experience to level I never thought possible.Posted on Source Forge
Chris A.30 March 2023Verified
Pros: Autoflow provides a great platform for communication with our customers in a manner that allows greater understanding of the needs of the vehicle. It offers a way for us to be transparent with our customers about the needs of their vehicles. Cons: Autoflow customer data seems to be based on phone numbers which makes it difficult to separate a customer's personal and business vehicles when they use the same phone number for both. Overall: Autoflow is generally reliable and easy to use. Customers find the DVIs to be clear and easy to understand.Posted on Source ForgeDori O.30 March 2023Pros: The digital inspections that can be marked up and the visuals that can be added for guest knowledge helps build trust and really makes you stand out from other repair centers. The text feature makes communication with guests a breeze. The messaging feature helps with time management because you no longer have to walk back to the shop or pull a tech off of something just get a simple answer. Cons: The automated messages once a category is completed can cause some issues but not very often. Overall: Autoflow has helped improve the trust and overall guest experience. The many ways to communicate and educate a vehicle owner are endless. The webinars are short and to the point and very informational.Posted on Source Forge
Aliesha S.30 March 2023Pros: Web based platform, no app to install. Cons: I am unable to text technicians from the platform. Overall: I love that this is a web based platform, it is extremely user friendly! Help is just a few clicks away and is very knowledgeable. I love this product!Posted on Source ForgeTim P.30 March 2023Pros: Features, design and support are top notch. Multiple design layouts you can customize to your needs or taste. Many features we are still learning to use. Cons: A little "wonky" to use at first. Seems a bit cumbersome from time to time. However, they are constantly working to improve and upgrade at a good pace. Slow to load and respond some times. That could be our internet though. a bit more training BEFORE we switched software wounds have been nice. Overall: Very good. The more you use it the better it seems to help. Keep up the training webinars! Over all we are very satisfied with Autoflow.Posted on Source ForgeDaniel W.30 March 2023Pros: I like the ability to perform DVI's, text back and forth to the customer and pull historical data. The ability to take phots and videos of issues customers have commented about that they love it. Cons: The screen view is too busy and messy. i would like to be able to get a snap shot of where we are on vehicles within a spilt second, vs having to navigate and filter the screen. Overall: Overall I love it, just needs to be a bit cleaner when trying to gauge the status of customers' vehicles.Posted on Source ForgeChip E.30 March 2023Pros: Great communication tool with customers. I get incredible reviews from all of my customers. I just started with the marketing tool and excited about the possibilities. Customer service with the company is fantastic. They always answer the phone and typically set up a same day zoom call to resolve any issues. Cons: Make sure you understand exactly when customers will get texts, you can send too much. This is easily avoidable. Overall: Backbone of our guest experience. Very impressed with the product and the DEV team is improving constantly.Posted on G2
Russ K.29 March 2023More powerful than we use Quick ability to text customers. Ability to have multiple inspections. Good reporting. N/A They provide enough information about how to maximize this tool, we just haven't done it yet. Quick ability to text customers so we can do a better job updating customers PROACTIVELY. Inspection form flexibility is great too.Posted on G2
Cba O.29 March 2023Great Product I would say if you were to ask the shop manager what I like most about the autotext.me service is how intuitive it is from a day-to-day operations standpoint. I also really enjoy how easy it is to access online training when onboarding new office/shop staff. I would just say that if any small improvements could be made, it would be from the shop flow/tech dashboard screen. It sometimes shows work still assigned even though repairs were declined. I would say that the biggest problem autotext.me is fixing for me is thru the communication lens from the customer's perspective. My guests love the pictures/videos that my technicians can create and organize.Posted on G2
Gerald M.29 March 2023Daily user - Solid software Autotext.me (now AutoFlow) is a solid digital vehicle inspection platform. Continued improvements are evident and it appears the team at AutoFlow has more in the wings. Every software has its strengths and weaknesses - what sets AutoFlow apart is the way that they respond to user feedback and support requests. It's the people that set AutoFlow apart. Way to go team! Not really a dislike, but there are continued improvements possible in AutoFlow's integration with Protractor...looking forward to seeing how this develops. Client communication and reminders - marketingPosted on G2
Andrew M.29 March 2023Auto flow is a great tool for our business They are constantly seeking feedback and looking to improve their processes. I wish there was an advanced user class to cover the fine details of the program. There are a ton of capabilities I feel we are not using. 2 way communication and a good CRM.Posted on G2
Billy H.29 March 2023Great tool to keep your customers informed Comstomsiable format. Texting features keep my customer informed as to what is going on with their vehicles You have to set everything up. The problem with being customizable is you have to set it up. Easy to communicate with customersPosted on Source ForgeAn Autoflow User29 March 2023Pros: We receive very valuable feedback from our customers. Our google reviews have also increased with the use of this system. Cons: That the system doesn’t find the 10 and apply it to surveys. Overall: There are quite a few similar systems that claim to do what Auto Text Me does, but we are very happy we went with this system.Posted on Facebook
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